Cancellation, rescheduling and refund policies

• For any cancellation by the client with 45 days or less remaining before the start date of the contracted service, the services will be charged 100%.

• For any cancellation by the client between 70 and 45 days before the start date of the contracted service, a 50% charge will be applied to the program value.

• For any cancellation by the client between 90 and 70 days before the start date of the contracted service, a penalty of 25% of the program value will be applied to cover non-refundable costs for some tickets, such as Machu Picchu, and other travel-related expenses.

• For any rescheduling request by the customer with 45 days or less remaining before the start date of the contracted service, the request will be accepted provided the customer has no outstanding balances due, one of our involved providers allows it, and there is no difference in rates for the new rescheduling date.

• If the tour package includes Machu Picchu, for rescheduling, this additional charge for the purchase of new entry tickets will be charged to the client, as well as any changes to train fares already purchased in advance.

• Refunds will only be issued when requested by the customer more than 90 days before the start date of the contracted service. Refunds will be provided within a period of no less than 30 business days and no more than 120 business days, discounting transaction fees, if applicable.

• For any of the cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and its penalties are greater than those indicated in this document, the penalties of the third-party operator will apply.

• If the passenger decides not to complete a contracted service, the difference will not be refundable.