Terms and Conditions
Ambit of Our Service
Our system displays all information about the services offered, except availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the recorded information. Within 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for providing their correct email and phone numbers; remember, this is our first contact.
Reservations, Payments, and Deposits
• To confirm your reservation, we must have received your payment for the contracted services or the security deposit. The reservation will be confirmed when one of our advisors informs you via email of the confirmed status and the corresponding confirmation code.
• Payments or security deposits must be made through our online system or, failing that, to the company's bank accounts.
Booking Our Experiences Services
• You will receive confirmation of your requested reservation via email, including the reservation code for each contracted tourist service.
• Confirmation of services will be processed after receiving your online reservation request and receiving a security deposit or full payment within the established timeframes.
• It is the passenger's responsibility to provide the information requested by us within the agreed timeframes.
• All ticket reservations are personal, non-transferable, and non-refundable.
• After receiving confirmation by email or any other means of communication, the customer has a period of no more than 48 hours to make any comments. If the customer has not made any comments during this period or has already begun using the contracted services, the company assumes their acceptance.
Documentation
• Passengers must carry a valid passport or travel document appropriate to their nationality, in accordance with Peruvian legal requirements.
• Passengers who contract our services as foreigners not domiciled in Peru must send a copy of their immigration stamp with the date of entry into the country. This stamp must not exceed the number of days established by current regulations for exemption from paying VAT. Otherwise, they will be required to pay VAT on the total value of the contracted service.
• Family groups with children must carry their passport or national identity document. If traveling only with one parent or guardian, they must present a notarized permit with parental authorization. This requirement is intended to fulfill our commitment to protecting minors in the tourism industry.
Liability and Obligation
• Liability for services not provided due to the negligence of Hukllakuy or our staff will be limited to the actual cost of the omitted services and excludes all resulting indirect costs or consequences.
• In such an event, Hukllakuy will make every effort to provide alternative arrangements of equal or lesser value, subject to availability.
• Clients accept that Hukllakuy has no liability for the non-provision of the offered services in the event of adverse weather conditions or natural disasters that cannot be foreseen. Clients also acknowledge that Hukllakuy will not be liable in the event of political unrest, accidents, declaration of a state of emergency, border closures, strikes, or any other public event beyond Hukllakuy's control that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
• The passenger accepts that Hukllakuy acts as an intermediary for tourism service companies and has no obligation or liability for any loss, damage, or injury sustained in connection with the services and accommodations provided by railways, land transport companies, local tourism companies, tour operators, steamship companies, airlines, adventure sports, hotels, and accommodation facilities. All such services operate under the laws of the country and are subject to the regulations issued by the relevant authorities.
• Hukllakuy will provide passengers with all e-tickets and/or reservation confirmations via the email address provided on the reservation form.
• The services provided through this system are intangible; therefore, if passengers, for any reason, do not use the services on the scheduled date and time, they will be responsible for the total costs.
Payment Methods
• The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.
• The company accepts cash deposits into bank accounts in Peru.
• For cash payments from abroad through banks or remittance agents, the customer assumes the transaction cost.
• When paying by card in a currency other than the quote provided, the customer will be responsible for any exchange rate differences applied by their bank.
• For cash payments, transfers, and/or bank deposits in a currency other than the quote provided, the customer accepts the Hukllakuy exchange rate.
• If the customer makes a payment by card, Hukllakuy reserves the right to request a copy or photo of the card used for payment, showing only the following information: the first four digits, the last four digits, and the cardholder's name; and the cardholder's passport or ID to prevent fraudulent transactions. If the cardholder will not be part of the travel party, they must send a letter by email, which must be signed, indicating that they authorize the charge to their card.